How do I place an order?

Once you've found the item you wish to purchase, click the "Add To Cart" button. This will place the item in your shopping cart. When you are ready to check out, simply click the "Proceed To Checkout" button below the list of items in your Shopping Cart. Follow the online prompts that will take you through the account setup process and then submit your order.

Each time you add an item you will see a list of the items currently in your shopping cart. If you want to add more items, click the "Continue Shopping!" button to go back to the online store. If you wish to order multiple copies of the same item, simply change the number in the quantity field and press the "Update Quantities" button.

Is it safe to use my credit card?

Absolutely! You can be confident your credit card information is safe when buying from FYI Discounted Books.. Our shopping cart is protected by VeriSign SSL Secure Certificates, the most trusted security company on the internet, to insure against the loss, misuse and alteration of the your information. All credit card information is encoded with strong encryption before storage.

If you'd rather not use your credit card online, you may place an order by phone. Just call 888-750-4580, place your order, give us the credit card info and we'll process it here.

When will my credit card be charged?

Your credit card will be charged at the time of the order. FYI Discounted Books has all items on the website in stock. All orders will be shipped within 2 business days of receipt.

How do I check the status of my order?

To check on the status of your orders, click ‘Track Your Order' in the navigation menu at the top of the page. After you enter your order number, found on the printed receipt, you will be able to view your account summary. You'll also be provided with a  USPS or UPS tracking number after your order ships. You will be able to track the order's progress from the USPS or UPS websites, using this number. If you have further questions regarding your order, you can always call us at 1-888-750-4580.

How long will it take to receive my order?

Orders will ship USPS for standard shipping or UPS Ground for expedited shipping. To calculate the number of days it will take to receive your order, consider the number of days it will take us to process and pack your order (maximum 2 business days), plus the number of days it will take the delivery service to get your order to its destination. For example, if you ordered a book that was available to ship within 1-2 business days, and selected Standard shipping the book would arrive in 1-2 business days processing time + 5-10 days shipping time.  If the book was shipped using Expedited shipping the estimated time of arrival would be 1-2 business days processing time + 3-6 days shipping time.

What is the return policy?

FYI Discounted Books will refund the price or replace any damaged item, if it's returned within 30 days with the sales receipt. Due to the steeply discounted prices of our products, we cannot accept returns on items that were not received in a damaged condition. Packages without proper return authorization or sales receipt will not be accepted. Items returned will be refunded to the credit card used. Please note that shipping and handling charges are non-refundable.

What happens if an item in my order is out of stock?

If an ordered item is out of stock, we will notify you and give you the option of replacing it with a like-priced item or of refunding your credit card the amount of the item plus the shipping charge allowed for it.
 

At FYI Discounted Books we strive to give each buyer excellent customer service and a positive shopping experience.  If there are any questions or concerns about an order, you may reach us through several methods. 

We are available by phone M-F from 5:30 AM to 2:30 PM central time. The phone number is 888-750-4580.  To send a fax the number is 888-750-4585.

 All contacts through email are usually answered within 24 hours, even on weekends.  You can send us an email using the form on the Contact Us page, by using the live help online chat feature that is on every page of the website (even if I'm offline, it will send me an email) or you can send an email using this address customerservice@fyidiscountedbooks.com